Is my SolarEdge warranty still good now SolarEdge has left Australia?

Yes. SolarEdge leaving Australia does not cancel your warranty. SolarEdge has told installers that eligible products stay covered under the terms they were sold with, and Australian Consumer Law sits on top of that whether SolarEdge has an office here or not. What has changed is the path a claim takes, so it pays to know who you are meant to ring and in what order.

What SolarEdge has said

SolarEdge is ending its direct sales and operations in Australia and New Zealand, with final orders on 20 November 2026 and last deliveries by 18 December 2026. Reports of its notice to installers say two things about warranties: eligible products remain covered, and service and support move to SolarEdge's International Tech Centre.

SolarEdge has not gone out of business. It still trades around the world. That is why this is a different situation to an installer being wound up, where the company that made the promise no longer exists.

How long is the SolarEdge warranty?

The standard terms have been:

• 12 years on the inverter
• 25 years on the optimisers under the panels
• 5 years on meters and communication parts

Owners could pay to extend the inverter warranty to 20 or 25 years, and SolarEdge's website says that had to be bought within 24 months of the inverter being shipped. Batteries have their own terms.

Your own documents are what count. SolarEdge's Australian website still had a warranty check by serial number when we looked on 6 November 2026. Use it, and keep a screenshot.

Who do I claim from?

Start with the business that sold you the system. This is the part many owners do not know.

Consumer Affairs Victoria says that when you have a valid claim for a repair, replacement or refund, the store that sold the product must handle it, and it generally cannot insist that you deal with the manufacturer yourself, even when the fault falls under the manufacturer's warranty. For a solar system, the store is the solar retailer named on your invoice.

So the order is:

1. Your solar retailer. They sold you the inverter as part of the system. SolarEdge leaving does not change what they owe you.
2. SolarEdge, if the retailer has closed. SolarEdge lists 1800 465 567 and customercareaustralia@solaredge.com for Australian owners.
3. Consumer Affairs Victoria on 1300 558 181, if you are getting nowhere with either.

What does consumer law add?

Three things worth knowing.

The guarantees are automatic. Consumer Affairs Victoria says consumer guarantees apply to products bought from Australian businesses on top of any written warranty. One of them is that a product is of acceptable quality, which includes lasting a reasonable time for what it is and what it cost.

Parts and repairs. Manufacturers or importers guarantee they will take reasonable steps to provide spare parts and repair facilities for a reasonable time after purchase. Leaving the country does not switch that off for systems already sold.

If the retailer cannot get it fixed. Consumer Affairs Victoria says that if the store cannot arrange a repair, for example because the manufacturer does not have the parts, or cannot do it in a reasonable time, you can have the product fixed elsewhere and claim reasonable costs from the store, or ask for a refund or replacement.

None of that makes a claim fast. It does mean a slow overseas support line is the retailer's problem to solve as much as yours.

How to make a claim that does not get lost

• Write down the error code and the date you first saw it. Screenshot the app.
• Have the inverter serial number, your invoice and the install date in front of you.
• Put the claim in writing, by email, even if you ring first. Ask for a case number.
• Ask who is paying for the electrician's time before anyone starts. The written warranty and the retailer's obligations are not the same thing, so get the answer in writing.
• Keep a short log: who you spoke to, when, and what they said.
• If two or three weeks pass with no movement, write to the retailer again, say what you want done and by when, and tell them you will contact Consumer Affairs Victoria next.

What is not covered

A warranty covers a faulty product. It does not cover damage from storms, pests or power surges, which is a question for your home insurer. It does not cover a system that was badly designed or badly wired, which is a workmanship matter for the installer. And it does not cover the power you did not make while the system was down, unless you can show the loss and that the fault caused it.

What is still unknown

Nobody outside SolarEdge knows yet how quickly an overseas team will approve claims, whether replacement inverters will be held in Australia, or who will be sent to fit them. SolarEdge's website says it generally ships a replacement within 48 hours of approving a claim. The first owners to claim after December will find out whether that still holds. If you make a claim, the SolarEdge review pages on SolarQuotes are where other owners will look for how it went.

Where we fit

We do not repair systems other companies installed, so we cannot run a SolarEdge claim for you. We wrote this because a lot of Victorian homes have SolarEdge on the wall and the advice going around is patchy. If you want the short version of the news, see SolarEdge has pulled out of Australia. If your installer has gone as well, see what happens to your warranty if your installer closes.

On the systems we install ourselves, we deal with the manufacturer on every warranty claim, so the owner makes one phone call. You can see what we would put on your roof, and the installed price, by designing a system on your own roof.

Is something here wrong or out of date? Email gday@eucalypt.solar and we will check it and fix it.

Sources

• Energy Matters: SolarEdge leaving Australia, solar warranty rights, 4 November 2026
• Perth Solar Force: SolarEdge leaving Australia, 3 November 2026
• SolarQuotes: SolarEdge inverter review, read 6 November 2026
• SolarEdge Australia: inverter warranty extension, read 6 November 2026
• Consumer Affairs Victoria: store or manufacturer responsibility
• Consumer Affairs Victoria: consumer guarantees that apply automatically
• Consumer Affairs Victoria: product cannot be repaired